Client Intake Form

Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy explains how Good Leash collects, uses, shares, and protects personal information when you visit our website, contact us, or use our services (including dog walking, boarding, training, and K9 services).

1) Information We Collect

A. Information you provide to us

We may collect personal information you provide, such as:

  • Name, email address, phone number, and address
  • Service details and scheduling preferences
  • Pet information (e.g., dog name, age, behavior notes, training goals, medical or dietary notes you choose to share)
  • Emergency contacts and veterinary information
  • Payment-related details (note: payments are typically processed by third-party processors; see Section 5)
  • Messages you send to us (calls, texts, emails, forms)

B. Information collected automatically

When you use our website, we may automatically collect:

  • IP address, browser type, device information
  • Pages viewed, clicks, referring/exit pages
  • Approximate location (city/region)
  • Cookies and similar tracking technologies (see Section 6)

C. Information from third parties

We may receive information from:

  • Payment processors (confirmation of payment status, not full card details)
  • Scheduling/CRM tools or form providers you use to contact us
  • Review platforms or social media if you interact with us there

2) How We Use Information

We use personal information to:

  • Provide and manage services, scheduling, and customer support
  • Communicate with you about services, updates, and confirmations
  • Improve our services, training programs, website experience, and safety practices
  • Process payments and maintain business records
  • Protect against fraud, misuse, or safety incidents
  • Comply with legal obligations (e.g., tax, insurance, safety)

Text messages and phone calls

If you provide your phone number, we may send you service-related texts (e.g., confirmations, arrival updates, schedule changes, and follow-ups). Message and data rates may apply depending on your carrier.

Opt-out: Reply STOP to unsubscribe from non-essential messages.
Help: Reply HELP for assistance.

We do not send marketing texts unless you specifically opt in.

3) Legal Bases (for visitors in certain regions)

Depending on where you live, we process personal information based on:

  • Performing a contract (providing requested services)
  • Legitimate interests (running and improving our business)
  • Your consent (e.g., optional communications, certain cookies)
  • Legal compliance (records and required disclosures)

4) How We Share Information

We do not sell your personal information.

We may share information only as needed with:

  • Service providers who help operate our business (e.g., scheduling tools, hosting, analytics, email/text platforms)
  • Payment processors to complete transactions
  • Professional advisors (e.g., accountant, insurance, legal) when necessary
  • Authorities or emergency contacts if required for safety, legal compliance, or incident response (for example, a pet health emergency)

Service providers are required to handle your data responsibly and only for the purposes we specify.

5) Payments

Payments may be handled through third-party processors. We do not store full payment card numbers on our servers. Your payment information is subject to the privacy policy and security practices of the payment processor you use.

6) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Remember preferences
  • Understand site performance and traffic
  • Improve site functionality and content

You can control cookies through your browser settings. Disabling cookies may affect parts of the website.

7) Data Retention

We keep personal information only as long as necessary for:

  • Providing services and support
  • Maintaining accurate business records
  • Resolving disputes
  • Meeting legal and tax requirements

Retention periods may vary depending on the type of information and our obligations.

8) Security

We take reasonable administrative, technical, and physical steps to protect personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9) Your Privacy Rights (California)

If you are a California resident, you may have rights under the California Consumer Privacy Act as amended by the CPRA (“CCPA/CPRA”), including the right to:

  • Know what personal information we collect, use, and share
  • Request deletion of certain personal information
  • Correct inaccurate personal information
  • Opt out of “sale” or “sharing” of personal information (we do not sell; “sharing” for cross-context behavioral advertising is not our standard practice)
  • Not to be discriminated against for exercising privacy rights
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How to exercise your rights

Email us at info@goodleash.net with the subject line “Privacy Request”.
To help verify your request, we may ask for information to confirm your identity.

10) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can delete it.

11) Links to Other Websites

Our website may contain links to third-party sites (e.g., social media). We are not responsible for the privacy practices of those sites. Please review their policies directly.

12) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Effective Date” above. Your continued use of our website or services means you accept the updated policy.

13) Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Good Leash

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